Terms of Service

1. Acceptance of Terms

Welcome to Lumivora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using Lumivora, you agree to be bound by these Terms. If you do not agree to any part of these Terms, you may not use our services. We reserve the right to modify these Terms at any time, and your continued use of the website following any modifications constitutes your acceptance of the updated Terms.

Your use of Lumivora is also subject to our Privacy Policy and Cookie Policy, which are incorporated by reference into these Terms. Please review all applicable policies before using our services to ensure you understand your rights and responsibilities.

2. Use License

Lumivora grants you a limited, non-exclusive, non-transferable, and revocable license to access and use our website and services for lawful purposes only. You agree not to:

• Reproduce, duplicate, copy, or sell any portion of our website or services without express written permission
• Access or use our website for any commercial purpose or for the benefit of any third party without our prior written consent
• Attempt to gain unauthorized access to any portion of our website or systems
• Interfere with or disrupt the functionality of our website or servers
• Remove, obscure, or alter any proprietary notices, labels, or marks on our website
• Use our website in any manner that could damage, disable, overburden, or impair our servers or networks
• Engage in any form of automated data collection, scraping, or harvesting without authorization

Any unauthorized use of our website or services will result in immediate termination of your access rights and may subject you to legal action.

3. Product Information and Availability

Lumivora makes every effort to provide accurate descriptions, pricing, and availability information for all products listed on our website. However, we do not warrant that product descriptions, pricing, or other content is accurate, complete, or error-free. We reserve the right to correct any errors or omissions and to change or update information at any time without prior notice.

Product availability is limited to quantities on hand, and we reserve the right to limit quantities or discontinue any product at any time. While we strive to maintain accurate stock information, we cannot guarantee real-time inventory accuracy. If a product becomes unavailable after your order has been placed, we will notify you promptly and offer alternatives or a full refund.

All product images on our website are for illustrative purposes. Actual product appearance, color, size, and packaging may vary slightly from images displayed. We recommend reviewing product descriptions and specifications carefully before making a purchase.

4. Pricing and Payment

All prices listed on Lumivora are in British Pounds (GBP) unless otherwise specified. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed and processed. Taxes, shipping costs, and other applicable fees will be calculated and displayed during the checkout process before you complete your purchase.

We accept various payment methods, including credit cards, debit cards, and other digital payment options as displayed during checkout. By providing payment information, you authorize us to charge the specified amount to your chosen payment method. You are responsible for maintaining the confidentiality of your payment information and for all transactions made using your payment details.

If a payment transaction fails or is declined, we will attempt to notify you via email. You remain responsible for any amounts due. We reserve the right to suspend or cancel orders if payment cannot be processed or verified. All financial transactions are processed securely, and we comply with industry standards for payment security and data protection.

5. Order Placement and Confirmation

When you place an order on Lumivora, you are making an offer to purchase products from us. Your order is not binding until we send you an order confirmation email. We reserve the right to refuse, cancel, or modify any order for any reason, including but not limited to: suspected fraud, payment issues, product unavailability, or violation of these Terms.

After you submit your order, you will receive an order confirmation email containing your order number, itemized products, total price, and estimated delivery date. This confirmation serves as acknowledgment that we have received and accepted your order. Please review your confirmation carefully and contact us immediately if you notice any errors or discrepancies.

You may cancel your order within 24 hours of placement by contacting our customer service team. After this period, cancellation may not be possible if your order has already been processed for shipment. For cancellation requests, please contact us at [email protected] or call +44 20 7946 0958.

6. Shipping and Delivery

Lumivora ships orders to addresses within the United Kingdom and selected international destinations. Shipping costs are calculated based on order weight, destination, and selected shipping method and will be displayed during checkout. Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary due to factors beyond our control, including weather conditions, carrier delays, customs processing, and other unforeseen circumstances.

You are responsible for providing a complete and accurate delivery address. We are not liable for orders delivered to incorrect addresses provided by you. For orders shipped internationally, you are responsible for any customs duties, import taxes, or other fees imposed by the destination country. Please verify import regulations and restrictions before ordering.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your shipment's progress. Risk of loss or damage to products passes to you upon delivery to the carrier, except in cases of carrier negligence or damage caused during transit.

If your order does not arrive within the estimated delivery window, please contact us at [email protected] with your order number and tracking information so we can investigate and assist you.

7. Returns and Refunds

Lumivora offers a 30-day return policy for most products. To be eligible for return, products must be unused, in original condition, and in original packaging. The 30-day period begins from the date of delivery. To initiate a return, you must contact our customer service team and provide your order number and reason for return.

Once we receive and inspect your returned items, we will process your refund within 5-7 business days. Refunds will be credited to your original payment method. Please note that return shipping costs are the responsibility of the customer unless the return is due to our error, defective product, or damage caused during shipping.

Certain products, such as personalized items, intimate wellness products, or items marked as final sale, are not eligible for return. Refunds will not be issued for products returned outside the 30-day window or for items that show signs of use, damage, or alteration. Products must be returned in resalable condition with all original components and documentation.

If you receive a damaged or defective product, please contact us immediately with photos of the damage. We will work with you to arrange a replacement or full refund at no cost to you. For returns and refunds inquiries, contact [email protected].

8. Intellectual Property Rights

All content on Lumivora, including but not limited to text, graphics, logos, images, videos, product descriptions, and design elements, is the exclusive property of Lumivora or our content providers and is protected by international copyright, trademark, and other intellectual property laws. You are granted a limited license to view and use this content for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, adapt, translate, reverse engineer, or create derivative works based on any content from our website without prior written permission from Lumivora. This includes copying product descriptions, images, or designs for use on other websites or in marketing materials. Unauthorized use of our intellectual property may result in legal action and damages.

If you believe that any content on Lumivora infringes your intellectual property rights, please contact us with detailed information about the alleged infringement, and we will investigate and take appropriate action as needed.

9. User-Generated Content

Lumivora may provide features that allow you to submit reviews, comments, testimonials, or other user-generated content ("User Content"). By submitting User Content, you grant Lumivora a worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, distribute, and display your content in any medium and for any purpose.

You are solely responsible for the User Content you submit and represent that you own or have the right to grant the license described above. You agree not to submit User Content that is defamatory, obscene, abusive, threatening, hateful, or otherwise violates any law or third-party rights. Lumivora reserves the right to remove any User Content that violates these Terms or is otherwise objectionable.

By posting reviews or testimonials, you certify that your statements are truthful and based on your genuine experience with our products or services. False or misleading reviews may result in legal action. Lumivora reserves the right to edit, delete, or decline to publish any User Content at its sole discretion.

10. Limitation of Liability

To the fullest extent permitted by law, Lumivora and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use our website or services, even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising from these Terms or your use of our website shall not exceed the total amount you have paid to Lumivora in the 12 months preceding the claim. Some jurisdictions do not allow limitations on liability, so this limitation may not apply to you.

We are not liable for any issues arising from third-party services, including payment processors, shipping carriers, or external websites linked from our site. You use these services at your own risk and should review their terms and policies independently.

11. Warranty Disclaimers

Lumivora provides its website and services on an "as-is" and "as-available" basis without warranties of any kind, either express or implied. We do not warrant that our website will be uninterrupted, error-free, or free from viruses or harmful components. We do not warrant that the results obtained from using our website will be accurate or meet your expectations.

All products sold on Lumivora are provided with any manufacturer warranties that may apply. Lumivora makes no additional warranties regarding product quality, fitness for a particular purpose, or merchantability beyond those provided by the manufacturer. For warranty claims related to specific products, please refer to the product's warranty documentation or contact the manufacturer directly.

You assume all risk and responsibility for your use of our website and products. If you are not satisfied with any product, your sole remedy is to return it in accordance with our return policy as outlined in Section 7 of these Terms.

12. Indemnification

You agree to indemnify, defend, and hold harmless Lumivora and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from or related to your use of our website, violation of these Terms, or infringement of any third-party rights.

This indemnification obligation applies to all claims regardless of whether Lumivora was negligent or at fault. You agree to cooperate fully with Lumivora in defending any such claims and to settle disputes only with our prior written consent.

13. Third-Party Links and Services

Lumivora may contain links to third-party websites, applications, and services that are not operated by us. We are not responsible for the content, accuracy, or practices of these third-party sites. Your use of third-party services is governed by their terms and policies, which you should review independently.

We do not endorse any third-party products or services linked from our website. Lumivora is not liable for any harm, loss, or damage resulting from your use of third-party sites or services. If you have concerns about a linked third-party site, please contact us, and we will review the link.

We may remove links to third-party sites at any time without notice. The inclusion of any link does not imply our approval or endorsement of that site or service.

14. Privacy and Data Protection

Your use of Lumivora is also governed by our Privacy Policy, which details how we collect, use, store, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy. Please review our Privacy Policy at privacy-policy.php to understand our data handling practices.

We are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. We implement industry-standard security measures to protect your information from unauthorized access, alteration, or disclosure.

For questions about your personal data or to exercise your data rights, please contact us at [email protected].

15. Cookies and Tracking Technologies

Lumivora uses cookies, web beacons, pixels, and similar tracking technologies to enhance your browsing experience, analyze website usage, and deliver personalized content. Our use of these technologies is governed by our Cookie Policy, which you should review for complete details.

By continuing to use Lumivora, you consent to our use of cookies and tracking technologies as described in our Cookie Policy. You can control cookie settings through your browser preferences, though disabling cookies may affect the functionality of our website.

For more information about our cookie practices, please visit our Cookie Policy.

16. Prohibited Activities

You agree not to engage in any of the following prohibited activities while using Lumivora:

• Violating any applicable laws, regulations, or third-party rights
• Engaging in harassment, bullying, or threatening behavior toward other users or Lumivora staff
• Submitting false, misleading, or fraudulent information
• Attempting to access restricted areas of our website or systems
• Using automated tools, bots, or scripts to access or interact with our website
• Engaging in price manipulation, reselling, or unauthorized commercial use of our products
• Spreading malware, viruses, or harmful code
• Impersonating any person or entity or misrepresenting your affiliation
• Engaging in any form of fraud, phishing, or social engineering

Violation of these prohibited activities may result in immediate termination of your access to Lumivora and legal action.

17. Termination of Access

Lumivora reserves the right to terminate or suspend your access to our website and services at any time, for any reason, with or without notice. Causes for termination include but are not limited to: violation of these Terms, illegal activity, abuse of our services, or non-payment of outstanding balances.

Upon termination, your right to use our website and services ceases immediately. Any outstanding obligations or liabilities you have incurred remain your responsibility. Sections of these Terms that are intended to survive termination, such as intellectual property rights, limitations of liability, and indemnification, shall continue to apply.

If you wish to voluntarily close your account, please contact us at [email protected], and we will process your request within a reasonable timeframe.

18. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles. Any legal action, suit, or proceeding arising from or relating to these Terms or your use of Lumivora shall be brought exclusively in the courts located in London, United Kingdom.

You irrevocably consent to the jurisdiction and venue of these courts and waive any objection based on inconvenient forum. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

For disputes that cannot be resolved through negotiation, we encourage you to seek mediation before pursuing legal action. We may pursue any available legal remedies for violations of these Terms.

19. Dispute Resolution

If you have a dispute with Lumivora, we encourage you to contact us first to attempt to resolve the matter informally. Please contact our customer service team at [email protected] or call +44 20 7946 0958 during business hours (Mon-Fri: 9:00-18:00, Sat: 10:00-16:00 GMT).

Most disputes can be resolved through direct communication. If informal resolution is unsuccessful, you may pursue mediation or arbitration as an alternative to litigation. Any arbitration will be conducted in accordance with the rules of the relevant arbitration body and shall take place in London, United Kingdom.

By using Lumivora, you agree to attempt informal resolution before pursuing any formal legal action against us.

20. Modifications to Terms

Lumivora reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Your continued use of Lumivora following any modifications constitutes your acceptance of the updated Terms. We will make reasonable efforts to notify you of significant changes via email or a prominent notice on our website.

It is your responsibility to review these Terms periodically to stay informed of any changes. If you do not agree with any modifications, you must discontinue your use of Lumivora immediately.

The date of the last update to these Terms is displayed at the top of this page. We recommend bookmarking this page and reviewing it regularly.

21. Contact Information

If you have any questions, concerns, or disputes regarding these Terms of Service or your use of Lumivora, please contact us using the information below:

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if such modification is not possible, the provision shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. If the severance of any provision materially alters the rights or obligations of either party, we will negotiate in good faith to replace the severed provision with a valid provision that achieves the original intent as closely as possible.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Cookie Policy, and any other policies or agreements referenced herein, constitute the entire agreement between you and Lumivora regarding your use of our website and services. These Terms supersede all prior negotiations, representations, and agreements, whether written or oral.

If there is any conflict between these Terms and any other document or policy, these Terms shall prevail unless explicitly stated otherwise in writing and signed by an authorized representative of Lumivora.

24. Waiver

The failure of Lumivora to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms must be in writing and signed by an authorized representative of Lumivora to be valid.

If we do not enforce a particular right or provision, this does not mean we have waived our right to enforce it in the future. Each right and remedy available under these Terms is independent and may be exercised alone or in combination with other rights and remedies.